KEVIN HOILAND

KevinAndrewHoiland@gmail.com | 858.692.6451 | www.kevinhoiland.com

QUALIFICATIONS

  • 15+ years QA management and team leadership in test engineering departments

  • 10+ years hands-on testing across large variety of client types and backend systems

  • Hired, mentored, motivated, and led diverse teams of varied sizes, from several people up to 400+

  • Built scalable QA departments from ground up while defining all test strategy, process, and execution

EXPERIENCE

Blizzard Entertainment

Test Director, Diablo Franchise | February 2022 – Present

  • Direct QA operations for multiple concurrent projects, including Diablo II Resurrected, Diablo III, Diablo Immortal, and Diablo IV

  • Launched Diablo Immortal (iOS/Android/PC) and Diablo IV (PlayStation/Xbox/PC), along with helping transition both to live services

Hogarth Worldwide

Head of QA | September 2019 – February 2022

  • Oversaw QA for apple.com website, Apple retail store apps, and third-party channel partner apps

  • Mentored and led 8 QA Managers as direct reports, in addition to 150+ indirect reports (Leads, SDETs, Engineers, and Testers)

  • Managed cost estimates, budgets, resourcing, client relationships, internal alignments, test strategies, and automation roadmaps

Electric Imp, Twilio

Head of QA | February 2015 – September 2019

  • Oversaw QA for IoT platform with thousands of customers developing and managing life-cycles for millions of online devices

  • Designed and developed a domain specific test language to support creating and maintaining thousands of automated tests

  • Hired, trained, and provided mentoring for team members while project managing all department tasks and long-term goals

  • Systems under test included web app UIs, APIs, iOS and Android apps, SDKs, firmware, and online connected physical devices

  • Participated in both black and white box testing, test cases and test plan creation, test library coding, and defect tracking

  • Created internal and external documents such as training materials, user guides, status reports, and platform release notes

  • Established environments for internal and external testing, setup continuous integration, and coordinate release processes


Disney Interactive, The Walt Disney Company

Head of QA, Metaplace Studio | August 2012 – February 2015

  • Directed QA for continuously updated game creation engine and hosting platform with multiple client types and live products

  • Managed all white-box testing and QA engineering tasks during development of multiple online mobile and web games

  • Designed, documented, and led QA engineers to create QA tools and other utilities to support functional QA teams

  • Created test plans, test cases, templates, project plans, and other docs to improve communication and test coverage

  • Coordinated with internal QA departments to standardize and improve QA processes across entire international QA division

  • Established and led committees, including investigating test case management systems and implementing department wide

  • Assisted with unit tests, integration tests, build and deploy, automation frameworks, scripting, and black and white box testing


International Gum Inc

President & Founder | August 2010 – November 2014

  • Managed all product and project development for social web application and storefront centered around chewing gum

  • Created, communicated, and implemented the organization's vision, mission, and overall direction

  • Directed all technology decisions, designed all architectural structures, and coded all software programs


Semtek, VeriFone

Senior QA Engineer | September 2009 – August 2012

  • Constantly increased scope of both black box and white box testing methodologies and integrated new automation strategies

  • Collaborated with engineers, product teams, and project managers to define requirements, deliver estimates, and create plans

  • Helped with recruiting, hiring, training, development, and performance reviews for all quality assurance engineers


COMSYS, ManpowerGroup, Experis Game Solutions

QA Development Consultant | September 2009 – February 2010

  • Provided detailed insight into overall testing strategies, plans, procedures, and processes related to software gaming industry

  • Significantly contributed to the company's successful win of a long-term business contract providing full service outsourced QA

  • Helped create multiple comprehensive testing documentations and proposal strategies

  • Provided supervision and guidance during a second phase of competitive bidding process involving real product testing cycles


CommerceTel, Mobivity

Director of Quality Assurance | October 2007 – September 2009

  • Defined and managed QA strategies for mobile campaign creation and management platform with high profile live customers

  • Created QA test plans and processes, executed tests, communicated results, and worked with engineers in multiple countries

  • Structured development and test environments, implemented version control practices, and introduced automation methods

  • Created, updated, and maintained accuracy of internal and external product user guides, release notes, and feature/bug lists

  • Delivered external product demonstrations and provided training to new hires, sales, tech support teams, partners, and clients


Sony Interactive Entertainment

QA Test Supervisor | August 2006 – October 2007

QA Lead | November 2003 – August 2006

QA Analyst via Nelson Staffing Solutions | May 2002 – October 2003

  • Managed testing for multiple projects and mentored employee performance for 13 direct reports and 100+ indirect reports

  • Represented Sony America in Europe for exchange program to open communications and analyze differences in test practices

  • Created and distributed weekly reports analyzing project progress, budget, status, potential red flags, and readiness for release

  • Created standard QA benchmark assessment tests and report templates to evaluate each product’s current test phase status

  • Reduced costs, headcounts, and overtime hours with cooperative development of accurate test plans and calculated strategies

ADDITIONAL EXPERIENCE

Databases

  • Microsoft SQL Server, MySQL, PostgreSQL

Documentation

  • Confluence, G Suite, iWork, Microsoft Office, Quip, SharePoint

Programming Languages

  • Bash, Java, JavaScript, Lua, Python, Ruby, Squirrel

Source Control and CI/CD

  • Bamboo, Git, Jenkins, SourceGear Vault, SVN

Technologies / Protocols

  • CSS, HTML, JSON, JSON:API, SOAP, XML

Test Case Management

  • DevTest, Robot Framework, TestRail, Zephyr

Test Utilities

  • Appium, Charles Proxy, Crashlytics, ELK, Fiddler, Postman, Scalyr, Selenium, Sikuli, Splunk, Wireshark

Tracking Systems

  • Bugzilla, DevSuite, FogBugz, Jira, OnTime, Pivotal, Radar, Team Foundation Server, Zendesk

EDUCATION

Bachelor of Arts in Computer Science, Willamette University, Oregon