KEVIN HOILAND
KevinAndrewHoiland@gmail.com | 858.692.6451 | www.kevinhoiland.com
QUALIFICATIONS
15+ years QA management and team leadership in test engineering departments
10+ years hands-on testing across large variety of client types and backend systems
Hired, mentored, motivated, and led diverse teams of varied sizes, from several people up to 400+
Built scalable QA departments from ground up while defining all test strategy, process, and execution
EXPERIENCE
Blizzard Entertainment
Test Director, Diablo Franchise | February 2022 – Present
Direct QA operations for multiple concurrent projects, including Diablo II Resurrected, Diablo III, Diablo Immortal, and Diablo IV
Launched Diablo Immortal (iOS/Android/PC) and Diablo IV (PlayStation/Xbox/PC), along with helping transition both to live services
Hogarth Worldwide
Head of QA | September 2019 – February 2022
Oversaw QA for apple.com website, Apple retail store apps, and third-party channel partner apps
Mentored and led 8 QA Managers as direct reports, in addition to 150+ indirect reports (Leads, SDETs, Engineers, and Testers)
Managed cost estimates, budgets, resourcing, client relationships, internal alignments, test strategies, and automation roadmaps
Electric Imp, Twilio
Head of QA | February 2015 – September 2019
Oversaw QA for IoT platform with thousands of customers developing and managing life-cycles for millions of online devices
Designed and developed a domain specific test language to support creating and maintaining thousands of automated tests
Hired, trained, and provided mentoring for team members while project managing all department tasks and long-term goals
Systems under test included web app UIs, APIs, iOS and Android apps, SDKs, firmware, and online connected physical devices
Participated in both black and white box testing, test cases and test plan creation, test library coding, and defect tracking
Created internal and external documents such as training materials, user guides, status reports, and platform release notes
Established environments for internal and external testing, setup continuous integration, and coordinate release processes
Disney Interactive, The Walt Disney Company
Head of QA, Metaplace Studio | August 2012 – February 2015
Directed QA for continuously updated game creation engine and hosting platform with multiple client types and live products
Managed all white-box testing and QA engineering tasks during development of multiple online mobile and web games
Designed, documented, and led QA engineers to create QA tools and other utilities to support functional QA teams
Created test plans, test cases, templates, project plans, and other docs to improve communication and test coverage
Coordinated with internal QA departments to standardize and improve QA processes across entire international QA division
Established and led committees, including investigating test case management systems and implementing department wide
Assisted with unit tests, integration tests, build and deploy, automation frameworks, scripting, and black and white box testing
International Gum Inc
President & Founder | August 2010 – November 2014
Managed all product and project development for social web application and storefront centered around chewing gum
Created, communicated, and implemented the organization's vision, mission, and overall direction
Directed all technology decisions, designed all architectural structures, and coded all software programs
Semtek, VeriFone
Senior QA Engineer | September 2009 – August 2012
Constantly increased scope of both black box and white box testing methodologies and integrated new automation strategies
Collaborated with engineers, product teams, and project managers to define requirements, deliver estimates, and create plans
Helped with recruiting, hiring, training, development, and performance reviews for all quality assurance engineers
COMSYS, ManpowerGroup, Experis Game Solutions
QA Development Consultant | September 2009 – February 2010
Provided detailed insight into overall testing strategies, plans, procedures, and processes related to software gaming industry
Significantly contributed to the company's successful win of a long-term business contract providing full service outsourced QA
Helped create multiple comprehensive testing documentations and proposal strategies
Provided supervision and guidance during a second phase of competitive bidding process involving real product testing cycles
CommerceTel, Mobivity
Director of Quality Assurance | October 2007 – September 2009
Defined and managed QA strategies for mobile campaign creation and management platform with high profile live customers
Created QA test plans and processes, executed tests, communicated results, and worked with engineers in multiple countries
Structured development and test environments, implemented version control practices, and introduced automation methods
Created, updated, and maintained accuracy of internal and external product user guides, release notes, and feature/bug lists
Delivered external product demonstrations and provided training to new hires, sales, tech support teams, partners, and clients
Sony Interactive Entertainment
QA Test Supervisor | August 2006 – October 2007
QA Lead | November 2003 – August 2006
QA Analyst via Nelson Staffing Solutions | May 2002 – October 2003
Managed testing for multiple projects and mentored employee performance for 13 direct reports and 100+ indirect reports
Represented Sony America in Europe for exchange program to open communications and analyze differences in test practices
Created and distributed weekly reports analyzing project progress, budget, status, potential red flags, and readiness for release
Created standard QA benchmark assessment tests and report templates to evaluate each product’s current test phase status
Reduced costs, headcounts, and overtime hours with cooperative development of accurate test plans and calculated strategies
ADDITIONAL EXPERIENCE
Databases
Microsoft SQL Server, MySQL, PostgreSQL
Documentation
Confluence, G Suite, iWork, Microsoft Office, Quip, SharePoint
Programming Languages
Bash, Java, JavaScript, Lua, Python, Ruby, Squirrel
Source Control and CI/CD
Bamboo, Git, Jenkins, SourceGear Vault, SVN
Technologies / Protocols
CSS, HTML, JSON, JSON:API, SOAP, XML
Test Case Management
DevTest, Robot Framework, TestRail, Zephyr
Test Utilities
Appium, Charles Proxy, Crashlytics, ELK, Fiddler, Postman, Scalyr, Selenium, Sikuli, Splunk, Wireshark
Tracking Systems
Bugzilla, DevSuite, FogBugz, Jira, OnTime, Pivotal, Radar, Team Foundation Server, Zendesk
EDUCATION
Bachelor of Arts in Computer Science, Willamette University, Oregon